Health equity commitment

We believe everyone deserves access to affordable, equitable healthcare.

The PAN Foundation and our Board of Directors recognize the importance of ensuring that health equity is at the forefront of our mission and programs. We acknowledge that systemic inequities have prevented historically marginalized and underserved populations from accessing affordable and quality healthcare. Together, we must enact change.

This is why we are committed to the following principles:

We express our organizational value of “intention” by making strategic, data-informed decisions around our approach to providing equitable financial assistance. We keep social drivers of health—such as race, ethnicity, gender, age, socio-economic status, geographic location, education level—at the forefront of our minds as we invest deeply in building funds to serve those who are systemically marginalized due to these, or other, factors. Along the way, we use organization-wide scorecards to track our progress and adjust our approach, as needed.

We also build upon our long-standing relationships with our alliance partners and others to reach a broader, more diverse patient population. And through our nationwide presence at leading patient and healthcare provider conferences and events, we’re expanding our reach and cultivating new relationships to help ensure our financial assistance programs are inclusive and reaching those most in need.

We actively collaborate with organizations that share our commitment to health equity, such as the National Rural Health Association, Rare Disease Diversity Coalition, and OutCare Health. In addition, we engage with a broad network of national provider organizations to support patients from marginalized communities, including the National Medical Association, the National Association of Hispanic Nurses, and the National Black Nurses Association.

Through our robust advocacy platform, we advocate for long-term, sustainable policies that address the root causes of health disparities and promote equitable access to healthcare for all. Specifically, we advocate for our policy positions around making healthcare affordable and accessible to all without discrimination and increasing diversity in clinical trials.

Our commitment to expanding language accessibility

We are committed to ensuring that everyone has equitable access to our programs and services. By fostering a culture of language accessibility and inclusion, we strive to empower all individuals to participate in our programs and services fully, promote diversity, and uphold the principles of equity.  

To uphold this commitment, we are continuously working to expand our language assistance services, culturally sensitive communications, and multilingual resources. Language access is important to ensure everyone has access to the information they need about financial assistance, advocacy, and education through the PAN Foundation in their preferred language. We provide language assistance services at our contact center in over 20 languages and are consistently working to expand our multilingual resources. 

The PAN Foundation values your feedback. We encourage you to contact us if you encounter barriers while accessing our services or information. Your input will help us identify areas for improvement and enhance the quality of our accessibility initiatives.   

Finally, we recognize that language access is a long-term initiative and investment. This is an ongoing journey that the PAN Foundation is committed to undertaking to ensure that everyone has access to affordable, equitable healthcare. 

Our commitment to supplier diversity  

As a nonprofit organization that strongly supports advancing diversity, equity, and inclusion internally and externally, we are committed to creating mutually beneficial and sustainable business relationships with diverse suppliers that strengthen the communities in which we serve.  

This includes, but is not limited to, working with small, minority-owned, women-owned, local, disadvantaged, disability-owned, veteran-owned and LGBTQIA+ business enterprises. Our primary goal is to identify and provide opportunities to diverse companies who we may work with to advance our mission of accelerating access to affordable, equitable healthcare.  

In support of the communities we serve, we are committed that by 2028, we will: 

• Increase the total number of diverse suppliers by 20% 

• Increase the allocation of our budget spent with diverse suppliers to 20% 
   

What is health equity?

Social drivers of health—such as income or education level, employment or housing status, or access to transportation or nutritious foods—can significantly impact health outcomes. These social drivers can also contribute to different health outcomes between certain populations or groups, which are known as health inequities or disparities.

According to the World Health Organization, “health equity is achieved when everyone can attain their full potential for health and well-being.”

To achieve equitable health outcomes for everyone, we must address the social, systemic, and structural factors contributing to these differences. This includes addressing issues of racism, sexism, ageism, ableism, classism, homophobia/transphobia, and xenophobia—among others.

The PAN Foundation also acknowledges that intersecting identities—based on culture, class, gender, language, race, religion, age, sexual orientation, and lived experiences—impact how patients experience and navigate our healthcare system. Any efforts to address health equity must also take into consideration intersectionality.

Why health equity matters

It is estimated that racial and ethnic health disparities alone cost the U.S. $93 billion in annual excess medical care costs¹. But more important than these excess costs, health disparities and inequities mean that certain populations are more likely to experience worse health outcomes, limited access to healthcare services, and lower quality of life based on social drivers of health. These social drivers of health impact more than 80 percent of health outcomes.

Leaving social factors unaddressed leads to disparities in health status, medication adherence, and disease outcomes. That’s why we are making health equity front-and-center in all that we do here at PAN Foundation.

¹ Source: “The Business Case for Racial Equity,” Altarum website, accessed 21 September 2021.